Advocis and Affiliates are committed to meeting our organizational obligations under the AODA, Integrated Accessibility Standards Regulation. We are dedicated to excellence in serving all customers, including people with disabilities. Advocis and Affiliates are committed to the provision of services in a manner consistent with the principles of dignity, independence, integration, and equal opportunity.
Year
Customer Service Standard
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
2012
Customer Service Standard
Establish policies, practices, and procedures for providing goods and services to people with disabilities
Customer Service Standard policy developed and implemented
Customer Service Standard policy developed in compliance with the principles of independence, dignity, integration and equality of opportunity
Human Resources
x
Ensure policies and procedures are consistent with the principles of independence, dignity, integration and equality of opportunity
Ensure that communications with persons with disabilities takes into account their disabilities
People with disabilities who are customers receive quality services in a timely manner, consistent with the principles of independence, dignity, integration, and equality of opportunity
Persons with disabilities are allowed to bring support persons or service animals on premises. If a guide dog, service animal or service dog is excluded by law Advocis and its Affiliates will offer alternative methods to enable the person with a disability to access services
All Staff
x
Let people with service animals onto the parts of the premises open to the public
Let people with disabilities be accompanied by their support persons on the premises
Members of the public receive an equitable and effective customer experience that accommodates their needs
Notice of facilities or service disruption made available. Notice will include information on the reason and length of disruption, and a description of any alternative facilities or services available
Human Resources/ Office Services/ Member Services
x
Provide notice when facilities or services are temporarily disrupted
Culture of accessibility embedded in organization when providing services (included when developing all programming, policies, and procedures)
Training provided to all staff
Human Resources
x
Train anyone who interacts with the public on topics outlined in the customer service standard
Train anyone who is involved in developing customer service policies, practices and procedures on topics outlined in the customer service standard
Accessibility requirements and training, included in new staff orientation
Accessible feedback mechanism in place
Process for providing feedback included in policy and advertised on
Human Resources
x
Establish a process for receiving and responding to feedback about the way the organization provides goods or services to people with disabilities, including the action to be taken if a compliant is received, and make information about the process available to the public
Report filed with Ministry
Report filed electronically
Human Resources
x
Year
Information and Communication Standar
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
2012
Emergency Information
Upon request emergency and public safety information available
Emergency information available on request
Commitment to work with individual requesting the information to meet accessibility needs in a timely manner
Provision of emergency information as requested
Human Resources
x
Year
General Requirements
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
2014
Accessibility Policies
develop, implement and maintain policies about what your organization will do to meet the IASR requirements and become more accessible
Development of a Statement of Commitment (made public)
Review of Integrated Accessibility Standard Requirements (IASR)
Human Resources
x
Develop policies to meet accessibility requirements and/or embedded accessibility requirements in existing policies and procedures
Ensure policies are kept updated by periodic reviews
Existing policies updated to include IASR as required
Human Resources
x
Year
General Requirements
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
2013-2014
Multi-Year accessibility plan
Create multi-year plan (post, make accessible)
Multi-Year plan prepared and made publically available
Identify organizational requirements under the Integrated Accessibility Standard Regulation
Human Resources
x
Progress on the achievement of plan bench marks to be reviewed on an annual basis
Develop timeline for the detection and removal/ remedy of any barriers to meeting identified requirements
Human Resources/ Individual Departments/ All Staff
x
Year
Employment Standard
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
2014
Individualized Emergency Response
Individualized workplace emergency response provided for any employees with disabilities (when necessary)
Individualized emergency response plans developed, reviewed, and updated for employee(s) when necessary
Emergency information and plan reviewed
Human Resources
x
Employees requiring individualized emergency response or customized planning encouraged to selfidentify
Human Resources
x
Year
Information and Communication Standard
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
2014
Accessible Websites and Web Content
Website and Web content to meet World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A
All websites and web content published since January 1,2012 confirmed to Level A
Assess websites and web content published since January 1,2012 for compliance with WCAG accessibility standards
Marketing/ Communications
x
Provide required on-going training and resources to staff responsible for updating web content
Human Resources/ Information Technology/ Marketing / Communications
x
Update websites and web content to meet WCAG were required
Marketing/ Communications/ Information Technology/ Program Development
x
Assign responsibility to individual/ department ensuring going forward any new web content posted meets WCAG
Marketing/ Communications/ Information Technology
x
Year
General Requirements
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
Pending
2015
Training
Training provided on the IASR requirements and Human Rights Code (as it relates to disabilities)
Log verifying training received
Training provided to match duties and responsibilities as they relate to IASR’s requirements
Human Resources
x
Year
Information and Communication Standard
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
Pending
2015
Feedback
Accessible feedback mechanism in place
A menu of avenues to provide feedback on the accessibility issues
Human Resources
x
Year
Employment Standard
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
Pending
2016
Employees and job applicants provided information on available accommodations
Staff made aware of association’s policies for supporting employees with disabilities
Embedded in new hire orientation, policies made available on ‘Community’
Human Resources
x
Applicants made aware of the availability of accommodations during recruitment, selection and hiring processes
Statement of accommodation included in all job postings
Human Resources
x
Outline process for developing documented individual accommodation plans
Development of individual accommodation plan for employees with disabilities
Plan(s) to include – accommodation to be provided, considerations if there is an emergency, accessible formats/ communication supports required, timeline for review and update
Human Resources
x
Assist employees return to work with plan and disability-related accommodation
Development of Individualized return to work accommodation plans
Human Resources
x
Accessibility needs taken into account for performance management (reviews), career development, and job changes
Accessibility and accommodation requirements taken into account during career development and performance management
Human Resources/ All Department Heads/ Supervisors
x
Year
Information and Communication Standard
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
Pending
2016
Accessible Formats and Communication Supports
Information regarding goods and services provided are accessible (Formats may include: HTML, MS Word, Braille, Audio Formats, Large print, Text transcripts, Reading Information aloud, Captioning, Assistive listening system, Sign language)
Investigate conversion supports
Human Resources
x
Accessible information available on request in a timely manner (at no additional cost)
x
Year
Information and Communication Standard
Deliverables
Activities
Responsibilities
Complete
In Progress
Ongoing
Pending
2021
Accessible Websites and Web Content
Website and Web content to meet World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level AA
Websites and web content posted after January 1, 2012, conforms with WCAG 2.0 Level AA other than captions and prerecorded audio descriptions.
Assess websites and web content published since January 1,2012 for compliance with WCAG accessibility standards
Marketing/ Communications
x
Provide required on-going training and resources to staff responsible for updating web content
Human Resources/ Information Technology/ Marketing/ Communications
x
Update websites and web content to meet WCAG were required
Marketing/ Communications/ Information Technology/ Program Development
x
Assign responsibility to individual/ department ensuring going forward any new web content posted meets WCAG
